Privacy Policy

Last updated: 12.03.2026

This Privacy Policy describes how Freiority Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Karnataka, India (“Freiority”, “Company”, “we”, “us”, or “our”), collects, uses, discloses and protects personal data when you access or use our website, platform, applications and related services (“Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal and business information including:

• Name, company name and designation
• Email address, phone number
• Business address and country
• Login credentials
• Membership and billing details (company-level for forwarders)
• Enquiries, quotations and communications submitted through the Platform

1.2 Information Collected Automatically

When you use the Platform, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and usage patterns
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Registered freight forwarders and service providers
• Payment processors (including Razorpay)
• Cloud infrastructure and database providers (including Supabase)
• Communication service providers (including Twilio for SMS and Resend for email)
• AI service providers (including Google Gemini for data analysis)
• Mapping and geolocation services (including Google Maps for address verification)
• Analytics partners
• Publicly available business directories (where applicable for verification)

1.4 Verification & KYC Information

To maintain platform integrity and offer verified profiles, we may collect additional business verification and KYC-related information from freight forwarders, logistics service providers and other registered businesses, including but not limited to:

• Company incorporation and registration certificates
• Tax registration details (such as GST, VAT or equivalent)
• Business address proof (such as utility bills or lease documents)
• Authorised signatory and representative details
• Membership or association details with logistics networks or trade bodies (including but not limited to IATA, FIATA, WCA, GLA or similar organisations)

Such information is collected solely for verification, compliance, trust-building and platform integrity purposes. We may contact the issuing authorities or logistics associations mentioned above to verify the validity of the documents and memberships provided.

2. Purpose of Data Collection

We collect and use personal data to:

• Operate and manage the Platform
• Facilitate interaction between users and service providers
• Provide subscription, membership and directory services
• Communicate with users regarding accounts and services
• Improve platform functionality and user experience
• Comply with legal and regulatory obligations
• Prevent fraud, misuse and security incidents
• Conduct business verification, KYC checks and profile validation
• Distinguish verified and non-verified users
• Enhance trust, transparency and credibility within the platform ecosystem
• Comply with legal, regulatory and internal risk management requirements

Verification Disclaimer

Verification or KYC confirmation provided by Freiority indicates that certain documents or information have been reviewed for completeness or consistency. Such verification does not constitute endorsement, certification, guarantee, warranty or assurance of services, legal status, financial standing or operational capability of any user or service provider. Users are encouraged to conduct their own independent due diligence before entering into any commercial arrangements.

3. Platform Role & Data Responsibility

• Freiority acts as a technology platform and intermediary.
• We do not control or manage logistics services.
• Any data shared between customers and service providers is processed at their discretion.
• Service providers are independently responsible for their own data practices.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for secure login, session management, and CSRF protection (provided by NextAuth).
• Functional Cookies: To remember your preferences and enhance platform performance.
• Analytics: To understand how users interact with our Platform.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features.

5. Data Sharing & Disclosure

We may share information:

• With third-party service providers supporting platform operations
• With payment gateways for processing membership payments
• With legal or regulatory authorities when required by law
• In connection with a merger, acquisition or restructuring

We do not sell personal data to third parties.

Verification documents and KYC information are not publicly displayed and are shared only:

• With internal teams for verification purposes
• With third-party verification or compliance partners under confidentiality obligations
• When required by law or regulatory authorities

Conditional Data Disclosure

Personal and business contact information of users is disclosed to other users on the Platform only upon specific actions such as quotation approval or acceptance, or where explicitly consented to by the user.

6. International Data Transfers

Your information may be stored or processed in India or other countries where our service providers operate. By using the Platform, you consent to such cross-border data transfers, subject to appropriate safeguards.

7. Data Security

We implement reasonable technical and organisational measures to protect data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Policy
• Comply with legal, accounting or regulatory requirements

9. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or update
• Request deletion (subject to legal obligations)
• Withdraw consent where applicable
• Object to certain processing activities

Requests may be sent to the contact details below.

10. Third-Party Links

The Platform may contain links to third-party websites or services. Freiority is not responsible for the privacy practices of such third parties.

11. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

14. Contact Information